This document describes the cookies and tracking scripts softember.live runs, their specific functions, storage lifespans and your management options.
A cookie is a compact text record saved in your browser storage. Essential files maintain fundamental store operations, while secondary files measure traffic and tailor relevant recommendations.
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
| woocommerce_session | Preserves your basket contents and active checkout data | Session | Necessary |
| cookie_consent | Stores your cookie choices | 12 months | Necessary |
| _ga | Tracks aggregated site traffic and navigation patterns | 14 months | Analytics |
| _fbp | Displays targeted product notices across external websites | 90 days | Marketing |
Essential cookies remain active at all times. Analytics and marketing scripts run only after your explicit confirmation in our consent banner. You may update your preferences anytime via the footer link or by clearing your browser cache. Disabling core cookies disables the shopping cart.
Third-party vendors operate analytical and commercial cookies under their stated privacy guidelines. We do not transmit personal customer details to them outside the data captured by the cookie itself.
Contact [email protected] or call +44 1392 983 501 during Mon-Fri 09:45-19:15, Sat 09:15-12:45. We address every inquiry within one business day.
We use cookies to provide essential site functions, remember your preferences, and maintain secure order processing. See our Cookie Policy and Privacy Policy.
Manage how cookies and tracking tokens are utilized. Essential cookies are required to process orders and maintain site security.
Essential for cart operations, encrypted checkout sessions, and anti-CSRF protections.
Anonymized visitor insights (Google Analytics 4) to continuously refine navigation speed and usability.
Helps us show relevant product recommendations and understand customer interest in products.
Soft Ember