Soft EmberHow it works
Ordering from Soft Ember through to parcel handover: clear milestones, zero ambiguity.
Choose
Review the materials, volume, and exact usage instructions on each product page. Assess the details, read verified notes, and make your selection.
Order
Select cash upon delivery or pay by bank transfer. Your confirmation receipt with the order reference issues immediately.
Dispatch
Orders finalized before the daily cut-off leave our workshop that afternoon, safely packed and transferred to an insured carrier with full tracking.
Use and return
Use the product as directed on the packaging. If your priorities change, initiate a return within 30 days under our listed policy terms.
Our manufacturing and sourcing standards
Medical-Grade Platinum Silicone
Non-porous, velvety smooth, and body-safe material that contains zero phthalates, latex, or synthetic fillers.
Cold-Pressed Organic Botanicals
Formulated with pure jojoba, sweet almond oil, and natural vitamin E for clean skin gliding without residue.
Manual Seal Inspection
Each individual item undergoes tactile checking and secure hygiene sealing in our cleanroom workshop prior to boxing.
Neutral Protective Dispatch
Every parcel travels in plain, unbranded kraft cartons with neutral return labels for absolute personal privacy.
Common questions
how to choose the right body wellness device
Begin by deciding whether you prefer broad surface massage or targeted vibration points. Our product descriptions detail the exact dimensions, weight, and motor speed profiles so you can choose with clarity. Each model features medical-grade platinum silicone for comfortable skin contact.
what is platinum cured silicone made of
Platinum silicone is a high-grade polymer cured with platinum instead of peroxide compounds, resulting in zero toxic chemical residues. The material is hypoallergenic, completely non-porous, and waterproof for safe hygiene and easy washing. It creates a smooth, body-safe finish.
how to clean and store intimate silicone devices
Wash the device with gentle unscented soap and warm water immediately after use. Dry completely with a clean towel and store it in its original breathable cotton pouch. Keep the material away from direct sunlight and never use silicone-based lubricants on silicone surfaces.