Soft EmberOur 30-day guarantee
Experience products from Soft Ember on your own terms. If a selection fails to fit your needs, return it within 30 days for a full refund of the purchase price.
The promise
Return any item within 30 days after receipt for any reason. We process your reimbursement to the initial payment source within 3 business days of receiving the package.
30-day returns
Applies to any reason, including a simple change of plans.
Insured delivery
Goods damaged or lost during transit are replaced or refunded at our expense.
Secure payment
Cash on delivery or bank transfer: no upfront card entry, no payment credentials stored.
How to claim
- Send your order reference to [email protected].
- We send return instructions and the dispatch address within one business day.
- Dispatch the parcel; we confirm your reimbursement as soon as the package reaches us.
Review the complete terms on the Returns policy and Delivery terms pages.