Soft EmberDelivery & Payment
Soft Ember Essentials Ltd. coordinates discreet, prompt delivery services across the United Kingdom for our personal care formulations and sensual wellness products. Every order is handled with strict confidentiality, ensuring fast arrival to homes in England, Scotland, Wales, and Northern Ireland.
- Processing time
- Dispatched today if ordered before 14:00, or the following business day otherwise
- Delivery time
- 2-3 business days
- Delivery cost
- Starting at £3.95; free for totals over £60
- Payment
- Cash on delivery, Bank transfer
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-3 business days | £3.95 |
| DPD UK Express | 1-2 business days | £5.85 |
Transit schedules reflect working days post-dispatch. Deliveries to outlying regions may require an extra 1-2 days.
- Standard delivery is complimentary on orders starting from £60 throughout United Kingdom; orders below that carry a £3.95 fee.
- Parcels arrive within 1-2 business days following dispatch.
- Submit your order before 14:00 on a working day and we ship it the same day.
- We accept returns within 30 days of receipt, provided the product remains unused and in its original sealed box.
- Payment: cash on delivery, bank transfer.
3. Order processing
Orders submitted prior to 14:00 on a business day ship that afternoon. Purchases made after that cut-off, over weekends, or on public holidays dispatch the next business day. We email an order confirmation with your tracking reference immediately upon placement.
Consignments are dispatched in plain, unmarked outer cardboard boxes taped with neutral reinforced packing tape, showing no brand identifiers or contents descriptions. Internal goods are secured with tamper-evident seals and cushioned with impact-absorbing corrugated inserts to prevent transit disturbance.
4. Tracking your parcel
Upon dispatch, an automated notification is sent via email or text message providing a unique consignment tracking number to monitor real-time shipping milestones across the carrier network.
5. Lost or delayed parcel
If your tracking status remains static for 5 business days, write to [email protected] and include your order number. We will launch an investigation with the carrier and either dispatch a replacement or issue a full refund, per your choice, within 10 business days of your report.
6. Damaged on arrival
Inspect the outer parcel upon arrival: if damage is apparent, document the box and damaged goods with photographs and notify customer care at [email protected] within 48 hours to secure an immediate replacement or full reimbursement.
7. Payment methods
We process payments via Cash on delivery, Bank transfer. Our team never requests card data or banking credentials by phone or email.
8. Delivery outside United Kingdom
We deliver to specified international destinations. Shipping rates and schedules appear during checkout prior to final payment. If import tariffs or customs fees apply, the recipient settles them directly.
9. Questions about this policy
Contact [email protected] or call +44 1392 983 501 during Mon-Fri 09:45-19:15, Sat 09:15-12:45. We address every inquiry within one business day.
- Merchant
- Soft Ember Essentials Ltd.
- Registered address
- 14 Southernhay West, Exeter, EX1 1PJ, United Kingdom
- [email protected]
- Phone
- +44 1392 983 501
- Working hours
- Mon-Fri 09:45-19:15, Sat 09:15-12:45
- Registration
- Company No. 07681438