Soft EmberSoft Ember

Preserving High-Performance Intimate Tools

High-grade medical silicone and precision-machined anodised aluminium are built to last for years, yet poor maintenance can break down protective coatings. Establishing an accurate washing and storage regimen maintains structural hygiene and preserves the tactile qualities of your hardware.

Cleaning Protocols and Surface Protection

Wash your device immediately after use with warm water and mild, fragrance-free soap. Avoid detergents containing alcohol, acetone, or abrasive scrub particles, as these compounds strip the microscopic oxide layer from anodised aluminium details and degrade matte silicone coatings.

Lubricant Compatibility Rules

Never apply silicone-based lubricants to platinum-cured silicone devices, as the fluid dissolves the solid silicone surface over time. Use pure plant-based oils, such as jojoba or sweet almond formulations, only with non-porous metal surfaces or ensure the hardware instructions specifically confirm oil compatibility.

Warranty Support and Inquiries

Every Aura & Form hardware piece includes a thirty-day return policy and a two-year manufacturing guarantee. If an anodised joint or silicone seal shows unexpected degradation, contact our support team directly with your order code for an inspection or replacement.