Soft EmberFrequently Asked Questions
Review direct answers regarding transit schedules, payment by transfer or cash on delivery, and our 30-day return policy.
how to choose the right body wellness device
Begin by deciding whether you prefer broad surface massage or targeted vibration points. Our product descriptions detail the exact dimensions, weight, and motor speed profiles so you can choose with clarity. Each model features medical-grade platinum silicone for comfortable skin contact.
what is platinum cured silicone made of
Platinum silicone is a high-grade polymer cured with platinum instead of peroxide compounds, resulting in zero toxic chemical residues. The material is hypoallergenic, completely non-porous, and waterproof for safe hygiene and easy washing. It creates a smooth, body-safe finish.
how to clean and store intimate silicone devices
Wash the device with gentle unscented soap and warm water immediately after use. Dry completely with a clean towel and store it in its original breathable cotton pouch. Keep the material away from direct sunlight and never use silicone-based lubricants on silicone surfaces.
how to place order and pay on delivery
You can select your items directly on our boutique and choose cash on delivery or direct bank transfer at checkout. For cash orders, you hand the exact order total to the courier when the box reaches your door. For bank transfer, our account details appear on the order confirmation screen.
how discreet is the packaging and delivery
Every order is packaged inside a plain cardboard parcel without brand names, graphics, or mentions of intimate wellness products. Orders placed before 14:00 on business days are packed and dispatched the same afternoon. You receive a standard tracking link that mentions only a parcel reference.
can i return an opened wellness item
Under our returns policy, you may return any unused item in its original packaging within 30 days from delivery. Due to strict hygiene requirements, items with broken hygiene seals cannot be returned unless they are faulty. Return shipping is paid by the customer unless the product arrived damaged.
Still have questions?
Our customer desk answers within one business day.